FAQs

You've got questions, and we have answers.

General

How is DGtek different to the NBN?

DGtek delivers fibre optic cable directly to your apartment, house, or business, ensuring a dedicated, high-quality connection. Another key advantage is that DGtek manages network contention to prevent overloading, which can cause slowdowns. This is why DGtek’s typical evening speeds consistently meet or exceed the speeds listed in our plans.

Does DGtek replace or run symmetrically to the NBN?

DGtek operates fully independent fibre optic infrastructure. A DGtek fibre service will not impact any of your existing services.

What is Fibre?

Fibre refers to optical fibre, which is a flexible, transparent fibre made either with silica or plastic, to a diameter slightly thicker than that of a human hair.

Optical fibre has a variety of uses and in the context of telecommunications, is used to transmit data. It is largely superseding the traditional copper wire technology, because of several inherent properties:

  • Greater bandwidth: The amount of information that can be transmitted per unit time of fibre over other transmission media is its most significant advantage.
  • Low power loss: This allows for longer transmission distances.
  • Immune to electromagnetic interference: It can be run in electrically noisy environments without concern as electrical noise will not affect fibre.
  • Thinner and lighter: Optical fibre occupies less space than cables of the same information capacity. Lighter weight makes fibre easier to install.
  • Does not radiate electromagnetic energy: Thus, emissions cannot be intercepted.
  • Most secure medium: Physically tapping optical fibre takes great skill to do undetected, making it suitable for carrying sensitive data.
  • Greater tensile strength: Optical fibre resists more corrosive elements than copper, such as water.

Because of the advantages highlighted above, optical fibre provides high speeds and data transmission. While there are often practical limitations to the speed and data transmitted under other technologies, optical fibre provides the most scalable form of data transmission. “Gigabit internet,” where data is transmitted at >1000Mbps, is not uncommon with optical fibre, with the feasibility to scale this as required.

Owners Corporations

Why should my building upgrade to fibre?

There are multiple benefits of connecting the building to the fibre optic network:

  • High speed fibre optic connection increases the value of the property.
  • Lessens latency, improving gaming experience and voice/video chat quality.
  • Improves security; fibre cables are far less vulnerable to cyber attacks.
  • Provides the highest possible internet speed, allowing you to work in the cloud, watch 4k video, and connect security cameras.

Will there be any downtime when switching to the DGtek network?

DGtek owns a fully independent fibre optic infrastructure. DGtek's fibre service will not impact any of your existing services.

Developers

Does DGtek connect new developments?

DGtek works together with Developers, Architects and Service Engineers for Greenfield Broad-Acre estates as well as High-Rise MDUs.

What are DGtek’s core capabilities in new developments?

DGtek’s pit & pipe and pathway designs are fully engineered to integrate with civil, structural and electrical requirements. A dedicated project manager will coordinate with other services contractors to ensure your development has access to Gigabit Internet speeds before residents move in.

Why should I choose DGtek for my new development?

Besides offering residents Symmetrical Gigabit speeds, DGtek is the one-stop shop managing each step from Design to Implementation and finally customer activation. DGtek also offers free WiFi in public spaces and options for Optical Fibre CCTV and Smart Device integration.

Fibre Broadband

Where can I find DGtek authorised retailers?

Follow the link and check the full list of DGtek authorised retailers.

Will my speed vary during peak hours?

Absolutely not! DGtek can manage contention itself, preventing RSPs from over-contending the line which can cause performance degradation. This is the reason why DGtek's typical evening speeds are not lower than stated in the plans, unlike the NBN.

Can I get DGtek fibre in my home if I'm renting?

Yes. However, for your own protection, ensuring you aren’t breaching your tenancy terms, you can ask your landlord or property manager for written or verbal permission before you order fibre from a broadband provider. If you provide your landlord details to us, DGtek can assist you in obtaining your landlord's permission. Fibre broadband will also benefit your landlord as a direct fibre connection has been shown to increase property values.